Step 1: Find the product you want to order.
There are several ways to do this, such as using the top navigation menu, the search box, the category menu on the left, or the various links at the bottom of the page.
Step 2: Enter your prescription information.
You can enter your prescription details using the prescription selection menu on the right side of the product image (on the product page). For information on reading your recipe, visit our “How to read your RX” page. Note that prescribing information is not required for some product types, such as contact lens accessories. Once you have entered your prescription information, click the "Add to Cart" button to add the product to your shopping cart.
If you need to buy more products, go back to the site and repeat the process above to add all items to your shopping cart. Once all items have been added to your shopping cart, visit your shopping cart to review the order content and once you are ready to proceed with your order, click the "Continue Checkout" button to begin. the checkout process.
Step 3: Complete the checkout process.
During the checkout process, you will be asked to enter all the information required to place the order, such as billing details, shipping details, shipping method, and payment details. Follow the onscreen instructions to enter all required information and finalize your order.
What are the paying ways?
Pay Pal, Secure Pag, Credit / Debit Cards and Bank slip.
Financial approval is automatic and installments will be possible, according to the promotions on the site.
Bank slip - Approval within 3 days after bank clearing. Unpaid bills at maturity will be canceled. If necessary, request another with a new due date.
Bank payment is 5% off
Payment declined - This may occur for the following reasons: incorrect entry, limit expired, or incomplete data. Contact your service provider for clarification.
About Payment Methods
By paying on our site, your order is 100% secure. All transactions are carried out over secure connections to ensure that no one can intercept your personal information. Payment information is received and encrypted using state-of-the-art encryption technology that protects your confidential information. Payments are processed by PayPal, the leading and most recognized online payment processing companies.
PayPal Secure Payments
PayPal is a global leader in online payment solutions. Available in 190 markets and 19 currencies worldwide, PayPal enables global e-commerce, enabling payments in different locations, currencies and languages. PayPal allows anyone to pay their way, including credit cards, debit cards, bank accounts, buyer credit or account balances, without sharing financial information. For more details about Paypal, visit the Paypal website.
FREE SHIPPING PROMOTION
FREE SHIPPING OVER 190,00 DOLLARS.
PRIORITY FREIGHT - USA, CANADA and MEXICO 28,80 DOLLARS.
PRIORITY FREIGTH - EUROPE, JAPAN and AUSTRALIA 32,70 DOLLARS
EXPRESS FREIGTH - USA, CANADA and MEXICO 30,50 DOLLARS
EXPRESS FREIGTH - EUROPE 36,20 DOLLARS
EXPRESS FREIGTH - JAPAN, AUSTRALIA 49,40 DOLLARS
Shipping time may vary, as in some cases it is necessary to order the product from suppliers.
If it is available in our stocks, we guarantee the shipment of the product within the shortest time informed.
If you purchase more than one product in the same order, it will be delivered with all items together. In these cases, consider the product that has the longest shipping time.
Attention: The deadline for delivery of the order is considered after its approval by the financial institution and Lentes Now, after the validation of the registration data.
It is not possible to schedule date and time for deliveries as we cannot anticipate the route chosen for each region.
Exchanges and returns
Exchanges and returns
Lentes Now maintains a direct relationship with leading contact lens manufacturers and suppliers, whose contact lenses offer quality and reliability for their products and services. However, any adverse situations may occur and we are at your disposal to solve the best possible way. Therefore follow important instructions below:
Annual Contact Lenses:
30-day warranty directly with us, with the original packaging containing the product information, such as (LOT, COD. BARRAS).
The warranty of the lens is accepted for manufacturing defect (Curvature and Degree) and for reasons of lack of adaptation (Blurred, blurred vision, material). In some cases, there will be a need to send the product to us for analysis by the manufacturer, which is informed within a period of up to 20 working days upon receipt at the factory, as the lenses undergo an internal process of analysis and after manufacture. .
After this procedure, the manufacturer sends us the new lenses or the same lenses evaluated with a technical report.
Daily, biweekly or monthly discard contact lenses:
30-day warranty with boxes sealed directly with us. If you need to open the cases (lenses that do not accompany testing), the warranty is now directly with the manufacturer, maintaining the same term. For cases with 6 lenses, the factory warranty is with 5 blisters inside the box, ie only one lens can be opened from each package.
Important: The product must be in perfect condition and with the original factory seals. If bad care is found (crumpled box, packaging notes, scratches and tampered seals), it will not be possible to make the change.
Do not receive your product if the packaging is violated.
WARNING: If replacement is required, a new order may be required if the lens is not ready for delivery (toric lenses for example).
NOTE: Every customer will have the right to exchange free of charge for 7 calendar days after receipt (except where proven error at the time of purchase by the buyer). If it exceeds the deadline, the freight will be at the customer's expense.
DIFFERENT ORDER MERCHANDISE
If you receive your divergent merchandise from your order, please contact us.
Every consumer has the right to give up the purchase within 7 calendar days. Thus, Lentes Now begins this period as soon as our customers receive their orders, and within this time they can cancel the sale and get a refund *. However, the cost of shipping (return) is the responsibility of the customer and the products must be sealed without any violation or state of misuse.
* In this case the freight charge will remain, and only the value of the product will be refunded.
* Refund together with product payment method.
Cancellations and Refund
To return the products, simply send an email to ...
The Customer has 30 days from the date of receipt to return the products with their complete and sealed boxes, without the need for writing or marking, and may be returned for credit card or store credit refund. Shipping costs are by the customer. Refund will be made by subtracting shipping costs. Products must arrive in original condition, salable, packed in a box and undamaged.
Order cancellations will be accepted with full refund of amounts paid only if they have not yet been dispatched.
If any product was shipped or exchanged in error in connection with the order, please contact us by email. If it was our mistake, we will revert any amounts paid.
Products received with manufacturing defects will be exchanged for a new product of the same brand, grade and model at no additional cost. Just send the package photo and your eye photo with the lens highlighting the suggested defect to the email. The defective product will be collected upon delivery of the new product.
If you need more information, please contact us by email:
When is your personal information disclosed or shared?
At Lentes Now we do not sell, rent or lease your personal information to third parties.
The data processors we work with, share with and receive your information to conduct our business and fulfill our obligations to our customers are GDPR compliant, both EU-based and non-EU-based. These data processors include payment gateways; Delivery service; advertising networks; analytics providers; and email providers.
However, to comply with our obligations to you as a customer (or otherwise contractually affiliated with us) and to the legal operation of our Sites (which includes preventing fraud or enforcing or protecting the rights and property of Now Lenses and the safety and welfare of our customers). employees), we may disclose or share some personal information with the following recipients:
Our professional advisors such as lawyers, accountants and financial advisors;
Regulators, government and state authorities in connection with our compliance procedures and obligations;
Law enforcement authorities in order to comply with any law, regulation, subpoena or court order;
A buyer or potential buyer of all or part of our assets or business, and their professional advisors, in connection with the purchase;
A third party to respond to requests related to a criminal investigation or alleged or suspected illegal activity;
A third party, to enforce or defend our rights, or to face reputational or financial risks;
How your personal information is protected
The transmission of information on the Internet, and over networks in general, is not completely secure and there are always risks. We strive to protect your personal data and use best practices in the field of e-commerce to ensure your security.
We store personal information on secure servers that are managed by us and our service providers, and occasionally in hard copy backup files that are kept in a secure place in Brazil.
Personal information related to your orders is collected, transferred and stored on our servers, a reliable and GDPR compliant hosting company.
Personal information related to your communication with us in the form of tickets is collected, transferred and stored at Paypal, a trusted payment gateway service company.
Personal information stored or transmitted by our staff and our systems is protected by security and access controls, including username and password authentication, two-factor authentication, and data encryption where appropriate. In addition, and whenever possible, we keep data out of networked systems.
Your full credit / debit card or other payment details must be entered on the PCI-compliant payment gateway sites. Lenses Now uses reliable GDPR-compliant payment processing services (PayPal and Skrill) to process your payment. We do not store or access your credit / debit card or other payment information.
Your personal information, provided through your account registered on our site, is encrypted. To encrypt personal information, we use secure socket (SSL) software. This technology prevents you from inadvertently revealing personal information using an unsecured connection. Our site is certified with an SSL certificate, which verifies that it is secure.
Your access to your personal information
The personal information we collect about you, including some of the information you provide to us, may be accessed by logging in to your account.
If you have unresolved concerns, you also have the right to complain to data protection authorities. The data protection authority in the EU and the EEA shall be the data protection authority of the date of the country: (i) of its habitual residence; (ii) your place of work; or (iii) where you consider the alleged violation to have occurred.
Like many other commercial sites, we use a standard Internet technology called a cookie file. To use our sites and services, you must have cookies enabled. Cookies are small text files stored on your computer in your browser’s cache folder. Cookies are custom designed.
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